Return Policy - kyraluxe.com

Returns & Exchanges Policy

Your satisfaction is our top priority. To ensure you have a pleasant shopping experience, we provide a clear and fair return and exchange service. Please read this policy carefully, and feel free to contact our customer service team with any questions.

1. Conditions for Returns and Exchanges

We accept return and exchange requests made within [e.g., 7 business days] from the date of product receipt, provided the item meets the following conditions:

The item has no damage, wear, scratches, or stains.

The item is unused, unworn, and unwashed, and remains in its original sellable condition.

All original packaging, tags, dust bags, authenticity certificates, and accessories are intact and undamaged.

2. Non-Returnable and Non-Exchangeable Items

We are unable to offer returns or exchanges for the following:

Personalized or custom-made items that have been unsealed.

Items for which the return or exchange period has expired.

Any item not purchased from this website.

Items damaged, worn, or soiled due to personal reasons.

3. Returns and Exchanges Process

Please follow the steps below to ensure your return or exchange request is processed smoothly:

Step 1: Submit a Request Please send an email to our customer service email at [e.g., your-email@kyraluxe.com], including the following information:

Order number

Item name and model

Reason for the return or exchange

Clear photos of the item (if damaged, please provide detailed photos)

Step 2: Await Approval Our customer service team will review your request within [e.g., 1-2 business days] and notify you of the outcome and the return address via email.

Step 3: Ship the Item Back Please return the item with all its original packaging, accessories, and gifts to the address provided in the email. We recommend using a reliable courier service and keeping your tracking number. Return shipping fees are typically borne by the customer, unless the return is due to a product quality issue.

Step 4: Refund or Exchange Upon receiving the returned item and confirming that it meets the return and exchange conditions, we will process your refund or exchange immediately. Refunds will be processed within [e.g., 3-5 business days] to your original payment account.

4. Important Notes

If you have any questions, please feel free to contact our customer service team.

We reserve the right to refuse acceptance of any item returned without our prior authorization.

Please be sure to keep your order information and tracking number.